Corporate

1 | WSPS.CA/AnnualReport Employee health and safety plays a pivotal role in the success of Ontario businesses, but when operations are running smoothly, it is not often thought of as a top priority. When COVID-19 arrived in the province in early 2020, everything changed. The pandemic brought health and safety into sharper focus in an unprecedented way. Formerly a topic primarily reserved for the workplace, it has become the topic of conversation—every day around the world—in workplaces, households, and communities alike. When the crisis hit, employers needed to know how it would affect their workplaces and what they should do to keep their employees and customers safe. And they needed to get the information fast. Overnight, Workplace Safety & Prevention Services (WSPS) pivoted into a digital-first operation, reaching out to help businesses in new ways. The pace of change was extraordinary. WSPS was able to respond rapidly partly due to a focus on digital that was underway as part of its three-year strategic plan. Additionally, its relationships with communities, businesses across Ontario, and the public sector enabled it to listen, create guidance resources and get critical information out quickly, through many different channels. The challenges presented by COVID-19 validated the strength of our existing plans and stakeholder connection framework. We may not return to the place where we were before the pandemic, but that doesn't render the progress made in the "before times" obsolete. For WSPS, 2019/20 was a year of coming into our own and understanding our abilities. We invested in growing our expertise and reach, and we made changes to our business that strengthened our ability to foster and support healthy workplace cultures. Stories that capture the essence of this journey are shared in the pages of this report. WSPS' Vision 2020: Every worker, healthy and safe, every day, is more relevant than ever. When people are at risk, businesses can falter. Our commitment to helping Ontarians protect their potential has never been stronger. Lynn Brownell President and CEO Marianne Matichuk Board Chair Lynn Brownell President & CEO Marianne Matichuk Board Chair Letter from the President and CEO and Board Chair

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