2015
ANNUAL
REPORT
|
Workpl
p
ace
Safety
&
y
Prevention
Services
12
Integrated. Aligned.
OHS Provincial Strategy
and WSPS Strategy
WSPS 3 Year Goals and
Objectives Scorecard
WSPS 3 Year Goals
and Objectives Scorecard
Vision
&
Mission
Member Firm Injury Reduction
LTI Rate Reduction (Monitor Only)
Total Injury Rate Reduction (Monitor Only)
Customer
Perspective
Customer Likely to Recommend
Rating
(Total)
Training
Educational Sessions
Consulting
Customer Retention Rate
Active Customers (Total)
Direct – Retained (with sales)
Direct – New (with sales)
Direct – Other (without sales)
Extended – Web Visitors
Extended – Key Accounts
Extended – Through Partners
Customer Demographics
Direct – Small Business Customers
Direct – Potential "Precarious Work" Customers
Transfer Payment
Agreement Targets
Training (Participant Hours)
Educational Sessions (Participant Hours)
Consulting (Consulting Hours)
Products Distributed
Financial
Perspective
Recoveries (millions)
Balanced Budget (on track/balanced)
Maintain Contribution Margins
Training Consulting Conferences
Internal
Business
Processes
Maintain ISO 9001 Registration
CSA Z1000 Conformance
Execute integrated market,
sales &
delivery, and functional plans that address
the Transfer Payment Agreement
(TPA)
and business plan commitments
People
Volunteer Engagement
# of Registered Volunteers (monitor only)
Planning and Delivery Events
Increase Staff Development
Enhance per person productivity, (reach and
resources),
employee engagement and
business mind-set to support customers
Updated: February 3rd, 2015, BOD approved
Ahead of the Curve | WSPS.CA/AnnualReport
