In the post-pandemic period, which will be filled with uncertainty, one of the primary
considerations for restaurant businesses will be safety – not only for customers, but for
employees. Online training can help our store managers stay on track. Also, we cannot
live without mobile communications. Most of our members' restaurants have collaborated
with food delivery businesses and developed websites or mobile apps for ordering.
Everything is "on the go", and some restaurants have even launched online safety check-in
functions. All of these innovations will have implications for safety.
— CATHERINE HOU, President, Chinese Cuisine
and Hospitality Association of Canada
11
VISION 2023
|
WSPS 2021 – 2023 STRATEGIC PLAN
Accelerate customer solutions
Digital-first, powered by people
Key Strategies: how we will achieve our objective Key Performance Indicators
1
Embed technology to generate greater
value in the customer experience: From
business intelligence and data capture to using
technology for predictive hazard prevention,
extend our reach to more workplaces through
greater access and speed of service.
Increase digitization of
the customer experience
Grow # of customer
"solutions" using technology
2
Create direct, ongoing relationships with
workers: Connect directly with workers through
digital channels to provide practical and
relevant OHS suggestions and information.
Grow # of workers
reached directly through
digital channels
Maintain pace with customer needs as technology
accelerates and businesses change.
2
