Incidents of workplace violence and harassment at retail businesses are on the rise. To provide guidance and keep people safe, Workplace Safety & Prevention Services partnered with the Ontario Association of Chiefs of Police, the Retail Council of Canada and Toronto Police Service on the development of a Retail Safety & Security Guide.
Suitable for businesses both big and small, this toolkit aims to help Ontario retail businesses prevent and reduce incidents of crime, as well as keep customers and staff safe.
Based on consultations with retailers, security organizations and police services, and industry best practices, the Guide:
- Outlines methods to prevent and address the most common and severe forms of retail crime, including robbery, break & enter, fraud, and shoplifting.
- Reviews techniques to address abusive customers, suspicious individuals, intoxicated individuals, as well as individuals experiencing a mental health crisis.
- Provides measures to address or prevent violence in the workplace between customers or customers and staff.
- Provides checklists and risk assessment tools to help businesses action the advice given.
Access the Retail Safety & Security Guide.
Published: Oct 23, 2024
